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Transcript

Live with Tax Stories & Shaun Jardine on value based pricing of professional services

A recording from Tax Stories's live video. NB! The conversation starts at minute 22! As I was trying Substack live option for the 1st time, needed to see around how it works.

Shaun Jardine is:

  • advocating for replacing hourly billing with outcome‑based pricing;

  • an author of books: ‘Ditch The Billable Hour!’ & ’Switch & Ditch!’

  • was CEO of a UK law firm;

  • a founder of Big Yellow Penguin and Legal GiGZ.

I must confess that last year I implemented some of Shaun’s pricing methods and it really works well, in the sense that this way we achieve better what the client really wants. I love what Shaun wrote on LinkedIn – the billable h is actively damaging the law (tax, marketing, etc) firm profitability, their people, and their client relationships.

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We also discussed:

  • the best travel or speaking memories;

  • what inspires Shaun the most;

  • his books;

  • how Shaun helps professional services companies to escape the tyranny of the billable hour;

  • how CEOs can see how busy the employees are without the billable h recorded;

  • what was the change in the law firm when he implemented value based pricing;

  • does the pricing differ in different practice areas of a law firm;

  • Declan AI on www.bigyellowpenguin.ck.uk; what is it and how does it help to set gold, silver, bronze offers;

  • how to determine a fixed fee for a large volume of services;

  • legalgigz.com - what is it and how did it all start and develop from an idea in a pub to an up and running website.

Thank you to everyone who tuned into my live video! Join me for my next live video in the app.

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